Support center
We answer every email — usually within 24h on weekdays.
support@solokey.app
Email is preferred so we can track and attach logs.
In-app feedback
In-App Feedback
App → Settings → Help & Feedback. You can attach redacted logs.
Frequently asked
1. Is Solokey an alarm or emergency-response service?
No. Solokey is a peace-of-mind check-in tool — not a medical device, emergency dispatch, alarm, or first-responder service. If you or someone else is in danger, contact local emergency services directly. We make no guarantee that any contact will respond or act.
2. What happens if I miss a check-in?
No one is alerted immediately. You're reminded first during a grace period; only after the grace window passes with no response do we gently notify the contacts you chose. Even on a false trigger, a calm-undo window lets you cancel.
3. Can you read what's in my vault?
No. Vault items are encrypted on your device before they're uploaded; the server stores only ciphertext, with no path to read plaintext. Your private key stays in the device secure enclave and is never uploaded. Only when an escalation truly triggers can the contacts you authorized for each item decrypt and view it.
4. How does AI message polishing work? Does it upload my data?
AI polishing is off by default and can be enabled or disabled anytime in Settings. When on, only the text you choose to polish is sent to a third-party AI provider to rewrite the wording; we don't store it for that purpose and it isn't used to train models.
5. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions. Android: Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of the current billing period; Pro features stay usable until then.
6. Can I request a refund?
iOS: file at reportaproblem.apple.com. Android: open the order in Google Play. We honor Apple / Google's refund rules and do not double-charge.
7. How do I delete my account?
App → Settings → Account → Delete account permanently deletes it. Deletion erases your plans, contacts, and encrypted vault, and stops all future notifications; if you signed in with Apple, we revoke that authorization too. This cannot be undone.